Noor Alert

Privacy notice

Last updated 30 October 2026. This notice covers the school app and web panel powered by Noor Alert. Your school may publish its own notice as well; where the two differ, the school's notice applies.

The short version

• The app exists so your school can send you announcements. It does nothing else.
• It stores the minimum needed to deliver messages to the right families. It never stores grades, attendance, health information, photos, addresses or dates of birth.
• There is no advertising, no tracking across other apps or websites, and no sale or sharing of data for marketing.
• Your school controls the data. To correct or remove it, contact the school office.

What is stored, and about whom

Who	What
Students (students never use the app)	First and last name, grade, class, and which parents are linked to them.
Parents	Name, email address (used to sign in), an optional mobile number the office may call, your relationship to each child, the phone's notification token, sign-in history, and which messages you opened.
Staff and administrators	Name, email address, optional mobile number, class assignments, and a record of actions taken in the panel.

Only the school's own staff enter this information. Parents cannot change their own name or children; ask the office.

What is not stored

Dates of birth, home addresses, photos, student ID numbers, grades, attendance, health or discipline information, free-text notes about students, precise location, advertising identifiers, or analytics profiles.

Who can see what

• Parents see only messages addressed to their own children's school, grade or class, and their own contact details.
• Teachers see the classes they are assigned to and the parents linked to those classes.
• School administrators manage the school's people, groups and messages, and can see who received and opened a message.
• Nobody outside the school can read messages. The operator of the service does not read them except to fix a technical fault at the school's request.

Notifications and email

Notifications are delivered through Apple and Google's notification services and Expo's notification relay; they carry the message title and a short preview. Emails from the service are sent only to set up the app, sign in on a new device, reset a password or confirm an email change. They contain a short code and never a link.

Service providers

The service runs on Supabase (database and file storage, United States), Vercel (web panel hosting), Resend (email delivery) and Expo (notification relay). Each processes data only to provide the service and under its own security commitments. Data is encrypted in transit and at rest.

How long it is kept

While a family or staff member is active at the school. When the school removes someone, their sign-in is disabled at once and their records are removed from the active system on the school's schedule. Delivery records and the administrators' action log are kept for the school's accountability and are not used for anything else.

Your choices

• Turn notifications off at any time in your phone's settings; messages still appear when you open the app.
• Remove the app from your phone; it deletes everything stored on the device.
• Ask the school office to correct your details or to remove you and your children from the system.

Children

The app is for adults: parents, guardians and school staff. Children do not sign up or sign in. Student names appear only to their own parents and to staff who already know them.

Changes and contact

If this notice changes, the date at the top changes and the school is told. Questions go to your school office, which can reach the operator of the service.